Listar Revista Espacios por autor "Hamzah, Zulfadli"
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Quality improvement strategy of islamic banking services in Indonesia through the integration of Servqual and Importance Performance Analysis (IPA)
Hamzah, Zulfadli; Purwati, Astri Ayu; Suryani, Febdwi; Hamzah (Grupo Editorial Espacios GEES 2021 C.A., 2019-09-09)This study was designed to formulate a strategy to improve the quality of banking services using SERVQUAL and important models of Performance Analysis (IPA). The sample used was from 200 Islamic banking clients in ...