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Alternative ITIL in the Integration and Optimization of IT Technology Management Process

dc.creatorHurtado Carmona, Dougglasen
dc.date2026-05-31
dc.date.accessioned2026-08-03T16:43:31Z
dc.date.available2026-08-03T16:43:31Z
dc.identifierhttps://imjeta.org/index.php/IMJETA/article/view/ITIL-Integration-Optimization-of-IT-Technology-Management-Proces
dc.identifier10.67294/tg4d0a83
dc.identifier.urihttp://bdigital2.ula.ve:8080/xmlui/654321/26928
dc.descriptionThe paper explores the scope of ITIL (Information Technology Infrastructure Library) best practices as an efficient alternative for integrating and optimizing information technology (IT) management processes in organisations. A comprehensive examination of the ITIL service lifecycle illustrates how this framework optimizes service quality, operational efficiency, and the strategic alignment of IT capabilities with overarching corporate objectives. The ITIL service's core life cycle architecture consists of five interconnected phases: strategy, design, transition, operation, and continual service improvement, each with distinct functions to deliver value and secure service sustainability over time. The article emphasizes a systemic approach and feedback as key elements in monitoring, evaluating, and implementing continuous process improvement. It also indicates that ITIL is not a prescriptive model but a flexible set of best practices that enables service providers to develop and offer technologies that meet customers' needs, thereby improving satisfaction while reducing risk and cutting costs. It was concluded that adopting ITIL facilitates IT governance and promotes standardization.en
dc.formatapplication/pdf
dc.languageen
dc.publisherGrupo Afronta C.A.en
dc.relationhttps://imjeta.org/index.php/IMJETA/article/view/ITIL-Integration-Optimization-of-IT-Technology-Management-Proces/10
dc.rightsCopyright (c) 2026 Dr. Dougglas Hurtado Carmona (Author)en
dc.rightshttps://creativecommons.org/licenses/by-nc-nd/4.0en
dc.sourceInternational Multidisciplinary Journal of Emerging Technologies and Applications; Vol. 1 No. 2 (2026); 41-55en
dc.source3135-6214
dc.subjectITILen
dc.subjectIntegrationen
dc.subjectOptimizationen
dc.subjectProcessesen
dc.subjectInformation Technologiesen
dc.subjectIT Governanceen
dc.titleAlternative ITIL in the Integration and Optimization of IT Technology Management Processen
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion


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