| 8 | subject_keyword:Public management is facing important challenges that have forced to reconsider its government models. The rise of technology and innovation, the growing interrelation and interconnection between people and organizations, the possibility to provide and transmit more information in real time, among others, are factors that have developed empowerment citizens, and also more active and involved in public affairs. According to UN´s 2030 Agenda for Sustainable Development, a paradigm has emerged and has changed the relationship between governments and citizens, this is: open government. Open government is based on the principles of transparency, participation, collaboration, innovation and technology. Citizens are the center of all its action, fostering its satisfaction and life quality by means of spaces for public services co-creation and co-production increasingly adapted to its own demands and context. This research identifies how innovation and a good use of technology tools in open government contexts, support quality of public services and citizen satisfaction, verifying successful experiences of citizen co-responsibility in production and provision of public services, as well as use of technologies for these purposes, improving considerably people quality life and government quality management. Otherwise, it is a reflexion about active rol of the citizen and the challenges that governments have to assume to achieve their developments goals, a pending but not impossible task for Venezuela. | 1 | 33,33% | 0,00 |