ListarUtopía y Praxis Latinoamericana por tema "Orientación individual al cliente"
Mostrando ítems 1-1 de 1
-
Staff performance in call service recovery in Thailand's insurance industry
(Universidad del Zulia, 2021-03-22)This study investigates the mediating effect of surface traits, Individual Customer Orientation (ICO), towards the relationship between Internal Service Quality (ISQ) and Service Recovery Performance (SRP) in the call ...