Listar Vol. 41, Nº 7 (2020) por autor "GERASIMOVA, E.A."
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Strategic management of public sector service quality based on the Social Progress Index Methodology
CHAPLINA, A.N.; DEMAKOVA, E.A.; GERASIMOVA, E.A.; DEMCHENKO, S.K. (Grupo Editorial Espacios GEES 2021 C.A., 2020-03-05)Improvement of public sector service quality is now considered a requisite condition of national human capital accumulation and the key criterion of such quality is how well the results of service provision are aligned ...